Shipping policy

At Shoohomes, our priority is to provide a smooth, efficient, and customer-friendly shopping experience. This Shipping Policy outlines all the essential information regarding how your orders are processed, shipped, and delivered across the United Kingdom.

Shipping Destination

We currently ship exclusively within the United Kingdom. Our team is committed to ensuring your order reaches you in a timely and secure manner.

Processing Time

  • All orders are processed within 1 to 2 business days (Monday to Friday).
  • Orders placed after the daily cut-off time of 4:00 PM (GMT – London) will be processed the next business day.
  • We do not process or ship orders on weekends or public holidays.

Transit Time

Once your order has been processed and dispatched, the estimated delivery time is:

  • 3 to 5 business days (Monday to Friday)

Please note that transit times may vary slightly due to external factors such as weather, postal delays, or peak seasonal volumes.

Shipping Charges

We are pleased to offer:

  • FREE Standard Shipping on all orders within the UK.
    There are no hidden fees or minimum purchase requirements.

Currency

All prices listed on our website are in British Pounds (GBP).
All transactions will be processed in GBP at checkout.

Order Confirmation & Tracking

  • Once your order is placed, you will receive a confirmation email with your order details.
  • As soon as your order is shipped, a second email will be sent containing your shipping confirmation and tracking information.
  • You can use the provided tracking number to monitor your shipment directly with the carrier.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please:

  • Allow an extra 1–2 business days for delays that may be caused by couriers.
  • Contact us at 📧 info@shoohomes.com or 📞 +44 7908 788188 for assistance.

Delivery Address Accuracy

To ensure timely delivery, please:

  • Double-check your shipping address before placing the order.
  • Include any apartment or unit numbers where applicable.

We are not responsible for delays or misdeliveries due to incorrect or incomplete address details provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or gets lost in transit:

  • Contact us within 3 business days of delivery (or the expected delivery date).
  • Email clear photos of the damaged item(s), if applicable, to info@shoohomes.com.

We will investigate the issue promptly and offer a replacement or refund, depending on the situation.

Shipping Policy Updates

Shoohomes reserves the right to update or modify this Shipping Policy at any time to better serve our customers and ensure compliance with shipping providers. Any changes will be reflected on this page, with an updated revision date.

Contact Information

For any questions related to your order or delivery:

  • Trade Name: Shoohomes
  • Phone: +44 7908 788188
  • Email: info@shoohomes.com
  • Address: 45 E Surrey Grove, London SE15 6EB, United Kingdom
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)